Terms of Service

CLProxies · Last Updated: 1 January 2026

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1. Overview and Acceptance

These Terms of Service ("Terms") form a binding legal agreement between you ("you", "Customer") and CLProxies ("CLProxies", "we", "us", "our"). CLProxies provides dedicated LTE proxy services ("Service") to customers on a subscription or prepaid basis.

By logging into, authenticating with, registering, purchasing, accessing, or otherwise using the Service, you agree to be bound by these Terms in full. Logging in or authenticating with your account is sufficient to constitute acceptance: no purchase is required for these Terms to become binding on you.

Auto-Acceptance By logging in, authenticating, registering, or otherwise accessing your CLProxies account, and separately by completing any purchase, subscription, renewal, top-up, or checkout, you automatically accept and are legally bound by these Terms of Service in full, including the no-refund policy. A purchase is not required for acceptance. Signing into your account alone constitutes full, informed, and irrevocable acceptance of these Terms, whether or not a separate acceptance checkbox is presented. If you do not agree to these Terms, you must not log in, register, purchase, or use the Service.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of the Commonwealth of Australia.
If you are using the Service on behalf of a company or other legal entity, you warrant that you are authorised to bind that entity to these Terms, and references to "you" include that entity.
You warrant that all information you provide to CLProxies (including identity, email, and payment details) is true, accurate, current, and complete.

3. Service Delivery

The Service is provisioned digitally and is typically delivered immediately after payment is confirmed by our payment processor.
Each proxy allocation is dedicated and configured specifically for the Customer.
Once provisioned, resources (SIM allocation, infrastructure, IP routing, and associated carrier commitments) are committed and cannot be reassigned without cost.
You expressly acknowledge and agree that supply of the Service begins immediately on payment, and that you lose any statutory cooling-off right (where one would otherwise apply) the moment provisioning begins.

4. Payments, Pricing and GST

All payments are processed via secure third-party providers (such as Stripe). CLProxies does not store full card details.
By completing a purchase, you confirm you are the authorised holder of the payment method used.
Prices are listed in Australian Dollars (AUD) unless explicitly stated otherwise.
Where applicable, prices are inclusive of Australian Goods and Services Tax (GST) at the prevailing rate. A tax invoice can be provided on request via the support channel in clause 14.
You authorise CLProxies and its payment processor to automatically charge your nominated payment method for recurring subscription fees, renewals, overage fees, and any top-ups you initiate, until the subscription is cancelled in accordance with these Terms.

5. Refund Policy (Ironclad, No Refunds)

No Refunds All sales are final. By completing a purchase, logging in, or otherwise using the Service, you expressly acknowledge and agree that you are not entitled to a refund, credit, or chargeback under any circumstances once your proxies have been provisioned, subject only to your non-excludable rights under the Australian Consumer Law.

Due to the nature of the Service (instant digital provisioning, dedicated SIMs, dedicated carrier routing, and dedicated infrastructure), all sales are final.
No refunds, credits, partial refunds, or pro-rated reimbursements will be provided once proxies have been provisioned to your account, whether or not you use them, and whether or not you retain access to them.
Cancelling a subscription stops future billing but does not entitle you to a refund, credit, or pro-rated reimbursement of the current billing period. Cancellation takes effect at the end of the then-current paid period.
Unused data allowances, unused time, voluntarily released proxies, accidental purchases, duplicate purchases where the Service was still delivered, and change-of-mind requests are expressly non-refundable.
Disagreements with carrier performance, network congestion, target site compatibility, third-party bans, blocks or captchas, IP reputation, geographic routing, or the suitability of the Service for a specific use case are not grounds for a refund.
Any exception is at CLProxies' sole and absolute discretion, is not precedent-setting, and applies only where the Service is demonstrably non-functional due to a fault within CLProxies' infrastructure and cannot be remedied by support within a reasonable period.

Australian Consumer Law Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the Service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the Service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. To the maximum extent permitted by law, our liability for a breach of a non-excludable consumer guarantee is limited, at our option, to supplying the Service again or paying the cost of having the Service supplied again.

6. Chargebacks and Payment Disputes

You agree to contact CLProxies support (see clause 14) to resolve any billing issue before initiating a chargeback, dispute, or reversal with your card issuer, bank, or payment provider.
Filing a chargeback after receiving and/or using the Service, without first attempting resolution through our support channel, will be treated as a material breach of these Terms and, where applicable, as an attempt to obtain a financial advantage by deception.
CLProxies reserves the right to submit all relevant evidence (including account activity, authentication logs, IP logs, traffic records, usage records, acceptance timestamps, and communications) to contest disputes with the payment processor and/or card scheme.
Accounts associated with chargebacks or disputes may be immediately suspended or permanently banned, related services terminated without refund, and any outstanding balances (including processor fees and reasonable recovery costs) may be recovered as a liquidated debt in any court of competent jurisdiction in Australia.

7. Acceptable Use

You must not use the Service for any activity that is unlawful under the laws of the Commonwealth of Australia, any Australian state or territory, or any other jurisdiction applicable to you or your use of the Service.
Prohibited uses include, without limitation: fraud, identity theft, credential stuffing, account takeover, unsolicited bulk messaging or spam (including contravention of the Spam Act 2003 (Cth)), distribution of malware, denial-of-service activity, infringement of intellectual property, child sexual abuse material, harassment, and any activity that contravenes the acceptable use policies of upstream carriers.
CLProxies may, acting reasonably, suspend, throttle, rotate, or terminate any account or proxy that it believes (on reasonable grounds) is being used in breach of this clause, with no refund payable for terminated accounts.
You indemnify CLProxies against any loss, damage, claim, cost, or penalty arising from your breach of this clause.

8. Account Responsibility and Security

You are responsible for maintaining the confidentiality and security of your account credentials, API keys, and any proxy credentials issued to you.
Any activity conducted through your account is deemed to be authorised by you, and you are liable for that activity.
You must notify CLProxies promptly of any suspected unauthorised access or security breach.

9. Limitation of Liability

To the maximum extent permitted by law, CLProxies is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, loss of goodwill, lost opportunity, or third-party platform actions (including bans, blocks, suspensions, or account closures) taken against you.
Service uptime, throughput, success rate, IP quality, and performance are provided on a best-effort basis. No specific uptime, throughput, success rate, or service level is guaranteed.
Subject to clause 5 (Australian Consumer Law), CLProxies' total aggregate liability to you for any and all claims arising out of or in connection with these Terms or the Service is strictly limited to the amount paid by you to CLProxies for the Service in the thirty (30) days immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable Australian law, including non-excludable consumer guarantees.

10. Indemnity

You agree to indemnify, defend, and hold harmless CLProxies, its operators, officers, employees, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees on a solicitor-client basis) arising out of or in connection with: (a) your breach of these Terms; (b) your use of the Service; (c) your violation of any law or the rights of any third party; or (d) any content or traffic transmitted through the Service using your credentials.

11. Force Majeure

CLProxies is not liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, government action, pandemic, strikes, failures of upstream carriers or carriers' networks, failures of payment processors, failures of third-party infrastructure, internet outages, or cyberattacks.

12. Suspension and Termination

CLProxies may suspend or terminate your access to the Service immediately, without refund, if you breach these Terms, if CLProxies reasonably suspects fraud or unlawful activity, or if required to do so by law or by an upstream provider.
You may cancel your subscription at any time through the dashboard or Stripe billing portal. Cancellation stops future charges but does not entitle you to a refund of amounts already paid.
Clauses that by their nature should survive termination (including clauses 5, 6, 9, 10, 14, 15, 16 and 17) will survive termination of these Terms.

13. Privacy

CLProxies handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect, use, and store personal information (such as your email, Discord identifier, payment identifiers, IP address, and usage logs) solely for the purpose of providing, billing, securing, and supporting the Service, and for complying with legal obligations. By using the Service you consent to this handling of your personal information.

14. Contact and Support

All support, billing, and dispute communications must be directed to CLProxies on Discord before any external escalation. You must contact us through this channel and allow a reasonable opportunity to respond before initiating any payment dispute, chargeback, or external complaint.

15. Modifications to these Terms

CLProxies may update these Terms at any time by publishing a revised version on this page and updating the "Last Updated" date.
Your continued use of the Service (including any login, authentication, or purchase) after the revised Terms are published constitutes your acceptance of the updated Terms.
Where changes are material, CLProxies will use reasonable efforts to notify active customers via the account dashboard, Discord, or email.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia, and the applicable laws of the Commonwealth of Australia.
You irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia and the courts competent to hear appeals from them, for the resolution of any dispute arising out of or in connection with these Terms or the Service.
You waive any objection to the venue of any proceeding in those courts on the basis of inconvenient forum or otherwise.

17. General

Entire agreement: These Terms, together with any order confirmation and any policy referenced within them, constitute the entire agreement between you and CLProxies in respect of the Service and supersede any prior agreements, representations, or understandings.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed or read down to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No waiver: A failure or delay by CLProxies in exercising any right under these Terms does not operate as a waiver of that right.
Assignment: You may not assign or transfer your rights under these Terms without the prior written consent of CLProxies. CLProxies may assign these Terms in connection with a sale, merger, or restructure of its business.
No partnership: Nothing in these Terms creates any partnership, agency, joint venture, or employment relationship between you and CLProxies.
Interpretation: Headings are for convenience only and do not affect interpretation. "Including" and similar words are not words of limitation.