Terms of Service

1. Who we are and what this is

These Terms of Service ("Terms") form an agreement between you ("you", "the Customer") and CLProxies ("CLProxies", "we", "us", "our"). CLProxies supplies mobile data connectivity: dedicated Australian 4G/LTE SIM proxies, sold as a standalone service (the "Service"). What we supply is the connection itself, an Australian mobile IP address with a data allowance, together with a dashboard to manage it.

Independence. CLProxies is not affiliated with, does not supply, and is not responsible for any third-party software, tool, bot, script, platform or website that you choose to use the connectivity with. We do not operate those third parties, we do not endorse them, and we make no representation or promise about any outcome, financial or otherwise, that you may obtain by using our connectivity with them. You choose what you connect to, and you are responsible for that choice.

You must be at least 18 years old and able to enter a binding contract. If you are buying for a company or other entity, you confirm you are authorised to bind it, and "you" includes that entity. The information you give us, including your email and payment details, must be true and current.

2. Acceptance

• You accept these Terms by ticking the acceptance box at checkout, or by ticking it when you place a bank transfer order. That tick is the acceptance.
• When you accept, we record the date and time, the version of these Terms you accepted, and the IP address the acceptance came from.
• Logging in to your account does not by itself make you accept these Terms, and acceptance is not permanent or unable to be withdrawn. You can stop using the Service, and cancel, at any time under section 5.
• If we change these Terms, we publish the new version on this page with a new version string. Continuing to use the Service after a change is published means you accept that change for future billing periods only. It does not change the terms that applied to a period you have already paid for.
• Where a change is material, we will tell you through the dashboard or by email before it applies to you.

3. Plans and billing

All prices are in Australian dollars and include GST where GST applies. We issue a receipt for every charge, and a tax invoice on request. Card payments are subject to 3D Secure authentication by your bank, so you will normally be asked to confirm the payment in your banking app. We use third-party payment providers, currently Stripe for card payments, and we do not store your full card number.

a) Monthly plan, paid by card via Stripe

• Paid by card and renews automatically each month until you cancel.
• The base reservation fee for each proxy includes 6 GB of data per month.
• Data used above the included allowance is charged at the per-GB rate shown at checkout.
• One-off data top-ups are charged at the time you buy them, not at the end of the month.
• You authorise us and our payment provider to charge your nominated card for the monthly fee, for any data used above the allowance, and for any top-up you choose to buy, until you cancel.

b) Yearly prepaid plan, paid in advance by bank transfer

• Paid in advance by bank transfer, using PayID or BSB and account number, at the discount shown at checkout.
• It is sold only when a SIM is available at the time of order. If no SIM is available when your transfer is received, the order is queued, and you can cancel it for a full refund at any time before it activates.
• It activates when your transfer is received and matched to your order reference, and it then runs for 365 days from activation.
• The data allowance resets each month within the year.
• It does not renew automatically. We send reminders before it ends by Discord message where you have linked Discord and can receive messages from our bot; the end date and a renew option are always shown in the dashboard.
• If we do not receive the transfer within 72 hours of the order being placed, the order is cancelled and the SIM is released. You can place a new order at any time.

4. Delivery and queued orders

• Provisioning is digital and is normally immediate once payment is confirmed.
• If no SIM is available at the moment a monthly order is paid, the order goes into a queue. Billing collection is paused while the order sits in the queue, and the billing period starts only when a SIM is allocated to you.
• You can cancel a queued order at any time before it activates, and receive a full refund.
• Your proxy credentials are shown in the dashboard. We record when they are viewed, so both of us have a record of when the Service was handed over.

5. Cancellation

• Monthly plan. Cancel at any time from the dashboard, or from the Stripe billing portal. Your proxy stays active until the end of the month you have paid for. After that, billing stops and the SIM is released.
• Yearly prepaid plan. The plan normally runs to its end date. If you want to end it early, contact support and we will end it and work out your refund under section 6.
• Cancelling does not by itself delete your account. If you want the account closed, tell support.

6. Refunds

• Queued and not yet activated. Full refund of what you paid.
• Monthly plan. Cancelling stops future charges. We refund the current month where the Service was materially unavailable through our fault, or where the Australian Consumer Law requires it. A change of mind after the proxy has been activated is not refundable, except where we choose to refund it.
• Yearly prepaid plan ended early. Your refund is the amount you paid, minus the months you used charged at the standard monthly price for that configuration, and nothing else is deducted. Any part month counts as a full month. If that calculation comes to zero or less, no refund is payable. Where you ask us to end a yearly plan early, the refund is calculated by this formula automatically; we will show you the numbers before paying it.
• Data top-ups. A top-up is consumed when you buy it. Once any of that data has been used, the top-up is not refundable. A top-up with none of its data used can be refunded.
• How refunds are paid. Card payments are refunded to the original card. Bank transfer payments are refunded to an Australian bank account you nominate. Refunds are normally paid within 10 business days of approval.

7. Payment disputes

• If something looks wrong with a charge, please contact support first. We can usually sort it out, including paying a refund under section 6, faster than a bank dispute can be decided.
• If a card dispute is raised, we respond to it with the records described in section 10, as we are permitted to do by law and by the card scheme rules.
• Where a chargeback is raised on a charge for a service we are still supplying, we may take the related proxy offline, release its SIM and stop future billing for it while the dispute is open, because payment for it is unresolved. If the dispute is resolved in your favour we restore service or refund the unused portion. Any refund you are owed under section 6 is still paid.
• Nothing in these Terms limits your right to raise a dispute with your bank or card issuer, to contact your payment provider, or to complain to a regulator or an external dispute resolution body. Raising a dispute is not a breach of these Terms.

8. Acceptable use

• You must not use the Service for any activity that is unlawful under the laws of the Commonwealth of Australia, of any Australian state or territory, or of any other jurisdiction that applies to you or to your use of the Service.
• Prohibited uses include, without limitation: fraud, identity theft, credential stuffing, account takeover, unsolicited bulk messaging or spam (including contravention of the Spam Act 2003 (Cth)), distribution of malware, denial-of-service activity, infringement of intellectual property, child sexual abuse material, harassment, and any activity that contravenes the acceptable use policies of upstream carriers.
• Acting reasonably, and on reasonable grounds, we may suspend, throttle, rotate or terminate an account or a proxy that we believe is being used in breach of this section.
• Where we suspend or terminate for a reason that is not your breach of this section, we refund the unused portion of what you have paid, calculated as in section 6.

9. Account security

• You are responsible for keeping your account credentials, API keys and proxy credentials confidential.
• Activity conducted through your account is treated as authorised by you, unless you tell us it was not and the records support that.
• Tell us promptly if you suspect unauthorised access or a security breach.

10. Records we keep, and privacy

We keep operational and billing records so we can run the Service, bill it accurately, prevent fraud, and answer questions about a charge. Our Privacy Policy explains this in full, including who we share records with and how to access or correct yours. What we log is:

• Account logins and other account access events: the time, the IP address, and the browser used.
• Support access to your account by our admins: the time and the IP address.
• Your acceptance of these Terms: the time, the version accepted, and the IP address.
• When proxy credentials are viewed in the dashboard.
• IP rotation requests and IP check requests.
• Cancellation requests: the time and which plan they were made against.
• Bank transfer order events: when an order is created, matched to a payment, cancelled or expired.
• Refunds and payment disputes: the amount, the reason, and the correspondence about them.
• Per-day usage of each proxy: bytes transferred, number of connections, and the client IP addresses that connected to the proxy.

• Raw connection logs are kept for about 40 days, for operations and troubleshooting.
• Daily usage summaries and access records are kept for up to 18 months, for billing, fraud prevention and handling disputes.
• We do not sell personal information.
• We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. To ask for access to the personal information we hold about you, or to have it corrected, email the support address in section 15.

11. Service levels and liability

• Uptime, throughput and IP quality are provided on a best-effort basis. We do not guarantee a specific uptime, throughput or success rate.
• We do not guarantee that any third-party site or platform will accept traffic from our IP addresses. IP reputation, geographic routing decisions, captchas, blocks, bans, and account actions taken by third parties are outside our control.
• To the extent permitted by law, we are not liable for indirect, incidental, consequential, special or punitive loss, including lost profits, lost revenue, lost data, lost opportunity, or action taken against you by a third-party platform.
• To the extent permitted by law, our total liability for all claims connected with these Terms or the Service is limited to the fees you paid us for the affected service in the 12 months before the event giving rise to the claim.
• Nothing in this section limits any right or remedy you have that cannot be excluded under Australian law, including the consumer guarantees set out in section 6.

12. Indemnity

You indemnify CLProxies against loss, damage, claims, costs and penalties arising from your breach of these Terms, from your breach of any law, or from content or traffic sent through the Service using your credentials. This indemnity does not apply to the extent the loss was caused by our own act, omission or breach.

13. Force majeure

We are not liable for a failure or delay in performing our obligations where it is caused by something beyond our reasonable control, including natural disasters, fire, flood, war, civil unrest, government action, pandemic, industrial action, carrier or upstream network failure, payment processor failure, internet outage, or cyberattack. If such an event stops the Service for a prolonged period, either of us may end the affected plan and we refund the unused portion.

14. Suspension and termination

• We may suspend or terminate access where you breach these Terms, where we reasonably suspect fraud or unlawful use, or where we are required to do so by law or by an upstream provider.
• Where a termination or suspension is not caused by your breach, we refund the unused portion of what you have paid, calculated as in section 6.
• You may cancel at any time under section 5.
• Sections that should by their nature survive termination continue to apply after it, including sections 6, 7, 10, 11, 12, 15, 17 and 18.

15. Contact and support

16. Changes to these terms

• We may update these Terms by publishing a revised version on this page with a new version string.
• A change applies to future billing periods only, from the date it is published. It does not change the terms of a period you have already paid for.
• Where a change is material, we will notify active customers through the dashboard or by email before it applies.
• If you do not agree with a change, you can cancel under section 5 before the next billing period starts.

17. Governing law

• These Terms are governed by the laws of the State of Victoria, Australia, and the applicable laws of the Commonwealth of Australia.
• Disputes are to be dealt with by the courts of the State of Victoria, Australia and the courts that hear appeals from them. This does not stop you from taking a matter to any tribunal, regulator or external dispute resolution scheme that the law makes available to you.

18. General

• Entire agreement: These Terms, together with your order confirmation and any policy referred to in them, are the whole agreement between you and CLProxies about the Service.
• Severability: If a provision of these Terms is invalid or unenforceable, it is severed or read down to the minimum extent needed, and the rest continues to apply.
• No waiver: If we delay exercising a right under these Terms, or do not exercise it, that is not a waiver of it.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign these Terms in connection with a sale, merger or restructure of our business, and your rights are not reduced by that.
• No partnership: Nothing in these Terms creates a partnership, agency, joint venture or employment relationship.
• Interpretation: Headings are for convenience only. "Including" and similar words are not words of limitation.